An organization has requested guidance on how to delete customers' personal data when they are no longer associated with the company to stay compliant with global data protection and privacy regulations.
Which solution should the consultant recommend to meet the requirement?

• A.Search for all customer information in production and manually edit the fields of each record to scramble the data so that it is no longer searchable
• B.Search and remove all customer information, including records and in unindexed freetext fields, and refresh sandboxes to ensure no data retention.
• C.Search for all customer information across environments and deactivate accounts or Experience Cloud users associated with the contact.

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Cloud Kicks uses the Service Console, Service agents freguently link related cases to each other, Service agents have asked to see the most recent feed activity on the related case without having to manually open the record.
Which feature should a Service Cloud consulatant recommend to improve the user experince?

• A.Actions and Recommendations component
• B.Customized case hovers
• C.Quick Actions added to the case page
• D.Macro to open related cases

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A customer submitted a case that is routed to a service desk agent at Universal Containers. After the agent responds to the case, they realize the customer is ineligible for support.
Which solution should the consultant recommend to prevent this scenario from happening in the future?

• A.Add the Case's Entitlement related list to the Case Lightning Record Page.
• B.Add the related Contact's Entitlement related list to the Case Lightning Record Page.
• C.Add the related Account's Entitlement related list to the Case Lightning Record Page.

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Cloud Kicks support agents are getting too many emails due to case ownership changes.
What should the admin recommend to solve the issue?

• A.Create a screen flow to change the case owner and bypass the new ownership email.
• B.Uncheck the "Notify Case Owners when Case Ownership Changes" checkbox in Support Settings.
• C.Instruct users to uncheck the "Send notification email" checkbox when changing the owner.

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UC wants to implement a Knowledge management process with the following requirements: It must contain four different kinds of content: customer FAQs, product specifications, contact center procedures, and product manuals. It must provide the ability to filter Knowledge search results by a single product, multiple products, or all 56 products. Any product-related content created by contact center agents must be approved by the contact center manager and the Knowledge manager before being published. Product content should only be visible internally to contact center agents who handle the product. How should a consultant recommend that Knowledge be configured?
Choose 3 answers.

• A.Define approval processes for each product
• B.Configure article types for each kind of content
• C.Configure data category values for each product
• D.Define approval processes for each article type
• E.Configure workflow rules for each data category

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