The business analyst (BA) at Universal Containers is meeting with business leaders to elicit and document functional requirements specifications related to its new Salesforce implementation. The BA will also document the functionality this system should provide so it can be developed into a work item.
What is the name of this documentation type?

• A.Business analysis plan
• B.Use case
• C.User story

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Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?

• A.SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
• B.Capability Model
• C.Value Stream Map

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An external business analyst (BA) has been brought in to work on a Sales Cloud project for Universal Containers (UC). UC's In-house BA has created epics and user stories, but the external BA notices that one story appears to be written Incorrectly.
How should the BA revise the statement below in the correct user story format?
"Sales reps need to track their pipeline in Salesforce."

• A.As a sales manager, 1 need sales representatives to track their opportunities in Salesforce.
• B.As a sales manager, 1 want sales reps to track their opportunities in Salesforce for accurate forecast reporting.
• C.As a sales representative, 1 want to be able to track my opportunities in Salesforce so that we can forecast accurately.

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A business analyst (BA) at Universal Containers (UC) has been asked to improve the user experience (UX) of marketing employee who manages webinar data. The chief marketing officer (CMO) thinks the UX issues are related to standard Salesforce Campaign functionality that misaligns with UC s business requirements. The BA surveyed the marketing group about their pain points and was surprised to discover that their concerns differ from the CMOs theory about issues with the UX of Campaigns in Salesforce.
Which influencing style should the BA use when presenting their findings to the CMO and other stakeholders?

• A.Collaborative
• B.Assertive
• C.Analytical

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Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations.
The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?

• A.Persona analysis
• B.Enterprise analysis
• C.Stakeholder analysis

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