Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption.
Which group is well positioned to help the BA secure alignment for the initiative?

• A.Executive sponsors and sales leadership
• B.Power users and top sales earners
• C.System admin and project manager

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The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than
20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?

• A.A sales manager wants to be notified when a contract has been submitted with a discount greater than
  20% so the manager can approve or decline a discounted price.
• B.Users in a sales manager role should have access to a button on contracts to click to approve or decline a contract with a discounted price of 2G% or more.
• C.A sales manager wants to be able to approve contracts with a large discount and they need a validation rule related to contract discounts greater than 25%

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Business analyst (BA) at Universal Containers looks at the user stories for a new implementation of the for salesforce Customer Data Platform (CDP) and notices they are too large. The BA recommends that the large Dries be broken down into smaller stories which will decrease the future level of effort for subsequent ac. Which activity will be mast impacted by breaking down the user stories?

• A.Acceptance criteria
• B.Estimation
• C.Defining the persona

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Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train)ng process. needs a business analyst to facilitate this transition.
Which of set if actions are the most effective business needs from stakeholders?

• A.send surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store communication In a centralized location.
• B.Mock up a design; build a prototype; demonstrate functionality to end users; and collect feedback for Changes.
• C.Use multiple forms of communication; build trust; show empathy; and get commitment for next

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The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow.
Which best practice should the BA follow?

• A.Write the user story without making any assumptions about how it will be implemented or which components are affected.
• B.Ask the development team to investigate and document all affected components before the story can be written.
• C.Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes.

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