The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established.
Why is it a best practice to establish benchmarks to evaluate existing processes?

• A.Proves processes are out of date and require a new solution
• B.Compares processes against CK's closest competitors
• C.Shows tangible impact from changes to processes

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Northern Trail Outfitters (NTO) wants to discuss an enhancement to Campaigns with the engineering, marketing, and sales teams. The changes involve detailed integration between systems that will be used by WTO's customers. The business analyst (BA) needs to complete the org impact analysis.
Which reference should the BA consult to understand the integration pattern?

• A.Salesforce Solution Kits
• B.Solution Architecture Diagram
• C.Business Requirements Document

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At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project.
What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?

• A.Define a common repository to hold all user stories and track changes over time.
• B.Allow each team member to merge all user stories at the end of user acceptance testing.
• C.Send emails to stakeholders with all of the changes to the user stories.

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A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to release a record-triggered flow that notifies account and opportunity owners once a quote has been accepted.
What should the BA do during UAT to ensure the solution meets the requirements?

• A.Work with subject matter experts to perform UAT in a sandbox.
• B.Work with the solution architect to perform unit testing in a sandbox.
• C.Work with the quality assurance (QA) team to perform UAT in a sandbox.

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Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team.
How should the business analyst help the EMEA sales team learn the new features?

• A.Organize user groups by permission set and train each team.
• B.Document key changes and gather feedback to update the backlog.
• C.Build tooltips and discoverable content in the new console layouts.

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