Which two rules can be configured for the Opportunity object?

• A.Escalation Rule
• B.Assignment Rule
• C.Workflow Rule
• D.Validation Rule

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A customer service representative at a call center would like to be able to collect information from customers using a series of question prompts. What could be used to accomplish this?

• A.Workflow Rules
• B.Visual workflow
• C.Lightning Connect
• D.Lightning process builder

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At UVC, multiple departments utilize the Case object for different purposes. Some users submit cases while other users provide customer support with case records. What is the minimum required configuration for an App Builder to enable different users to see different fields, based on the case type?

• A.Record Types, Page Layouts, Permission Sets and Profiles
• B.Record Types, Page Layouts, Field Sets and Profiles
• C.Record Types, Page Layouts, Case Teams and Profiles
• D.Record Types, Page Layouts, Support Process and Profiles

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Which use case can be accomplished using a custom link? Choose 3 answers

• A.Navigate to a create a record page with field pre-populated
• B.Navigate to a process to update the current record
• C.Navigate to an Apex Trigger to update the current record
• D.Navigate to a custom visual flow to update the current record
• E.Navigate to an external system using data in salesforce

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A junction object has two Master-Detail relationships. What happens to a junction object record when either associated master record is deleted?

• A.The master record can't be deleted if it has a child record.
• B.The record is deleted and placed in the recycle bin.
• C.The record is permanently deleted and can't be restored.
• D.The look-up field on the junction object record is cleared.

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