Cool Air Conditioners has been using Service Cloud to manage cases, but are now considering using it to manage field service jobs. They would like to track field service activity and assignment to technicians. What is the recommended solution to meet these requirements? Choose 1 answer.

• A.Utilize the standard objects Work Order and Work Order Line Items
• B.Extend the Service Cloud configuration to handle Field Service cases
• C.Install an AppExchange product that provides Field Service functionality
• D.Use real time API integration to connect Salesforce with an external field service application

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Which three Salesforce functionalities are ignored when process field updates in workflow rules and approval processes?

• A.Record type picklist value assignments
• B.Decimal places and character limits
• C.Multiple currencies
• D.Validation Rules
• E.Field-Level Security

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UVC wants to optimize routes for its traveling service personnel. What is recommended solution?

• A.Use an AppExchange partner product
• B.Use geolocation fields with Distance and Geolocation formulas
• C.Configure routing options in a custom object
• D.Configure Territory hierarchy and rules for routes based on territory

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