Universal Containers plans to enhance the customer support team's productivity using AI.
Which specific use case necessitates the use of Prompt Builder?

• A.Creating a draft of a support bulletin post for new product patches
• B.Creating an Al-generated customer support agent performance score
• C.Estimating support ticket volume based on historical data and seasonal trends

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Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to leverage their existing knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge.
Which step should UC take to meet this requirement?

• A.Turn on Service AI Grounding, Grounding with Case, and Service Replies.
• B.Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.
• C.Turn on Service AI Grounding and Grounding with Knowledge.

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Based on the user utterance, "Show me all the customers in New York", which standard Einstein Copilot action will the planner service use?

• A.Query Records
• B.Select Records
• C.Fetch Records

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Universal Containers (UC) wants to create a new Sales Email prompt template in Prompt Builder using the
"Save As" function. However,UC notices that the new template produces different results compared to the standard Sales Email prompt due to missing hyperparameters.
What should UC do to ensure the new prompt template produces results comparable to the standard Sales Email prompts?

• A.Use Model Playground to create a model configuration with the specified parameters.
• B.Manually add the hyperparameters to the new template.
• C.Revert to using the standard template without modifications.

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Which use case is best supported by Salesforce Einstein Copilot's capabilities?

• A.Enable Salesforce admin users to create and train custom large language models (LLMs) using CRM data.
• B.Enable data scientists to train predictiveAI models with historical CRM data using built-in machine learning capabilities
• C.Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers.

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