You're deploying a new SMS channel for customer updates and notifications. Which cut-over requirement helps prevent message delivery failures and ensure customer reach?

• A.Validating customer phone numbers and carrier compatibility before activating the SMS channel.
• B.Configuring clear opt-in and opt-out mechanisms for SMS updates and notifications.
• C.Implementing message throttling and rate limiting to prevent overwhelming customers with SMS alerts.
• D.All of the above, contributing to reliable and effective SMS communication with customers.

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The required configurations for the client's requirements are:
Business Hours active, Omni-Channel Queue or Flow, Estimated Wait Time
active, and Business Hours added to the Embedded Deployment.
A consultant learns that their client receives thousands of emails a week to the contact center, which contain many PDF files, In general, the email communication back and forth with the customer is high. They do not want to duplicate the PDFs every time a new email's received in the same email thread.
When designing the solution, the consultant considers the Eliminate duplicate email attachments setting in Email-to-Case to meet the requirement.
How should the PDFs be processed by Salesforce to comply with the Eliminate duplicate email attachments setting?

• A.Attachments
• B.Salesforce Files
• C.Custom file storage solution

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The best dashboard in Service Analytics for UC's service report
requirement is Sidebar-By Customer.
Universal Containers (UC) has a requirement to create a service report that contains 50 object references. Which steps should UC take to achieve this?

• A.Create 10 service reports Select the objects Combine the service reports
• B.Create a custom report type Select four object relationships Select adal from extra objects
• C.Create a Visualforce service report Create objects and fields the Vict into the objects and fields in the report

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