The consultant should use the Data Loader to migrate 100,000 historic cases from a legacy system to Salesforce.
A consultant has noticed that agents always open the contact record first when they are routed a new Email-to-Case before they do anything else What should the consultant set up to make this more efficient for agents?

• A.Edit the Case page layout to embed the Contact Details component on the Case page Pop action
• B.Edit the Navigation rules for the app that the agents use to set Case as a subtab of Contact
• C.Create an Omni-Channel flow that adds Contact as the focused record using the Configure Screen

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While manually changing presence status is an option, it's not the most ideal solution for Ursa Major Solar's concern about capturing call summaries in Service Cloud Voice. Here are two better suggestions:
Ursa Major Solar (UMS) would like to set up customer push notifications as part of t Engagement upgrade project.
For which channels can UMS implement this?

• A.SMS Messaging
• B.Facebook Messenger
• C.Messaging for In-App

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Your data migration plan involves staged rollouts for different user groups. Which data preparation step facilitates this approach?

• A.Dividing customer data into separate subsets based on user groups for targeted and phased migration.
• B.Configuring role-based access controls within the new system to ensure data access aligns with user group assignments.
• C.Testing data migration functionalities with pilot groups to identify and address any issues before broader rollout.
• D.All of the above, contributing to a controlled and efficient data migration process with minimal disruption to different user groups.

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The customer needs flexibility for future modifications to workflows and processes. Which design approach promotes maintainability?

• A.Develop complex custom code for every functionality to achieve specific needs.
• B.Leverage standard Salesforce features like Process Builder and Flow for visual workflow creation.
• C.Utilize external applications and extensive third-party integrations for various functionalities.
• D.Design rigid workflows with limited room for future adjustments or customizations.

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The IT team wants to integrate Salesforce with their existing CRM system. Which future functionality would facilitate this?

• A.Utilize standard Salesforce connectors and APIs for seamless data exchange.
• B.Develop custom Apex code to synchronize data between the two systems.
• C.Implement point-to-point integrations with unique data mappings for each field.
• D.Migrate all Contact Center data into the existing CRM system to avoid integration complexity.

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