Universal Containers wants to allow customers to ability to submit cases and also to see a dashboard of case resolution history.
Which type of Community license should be used to meet these requirements?

• A.Customer Community Plus
• B.Lightning External Apps Starter
• C.High Volume Customer Portal
• D.Customer Community

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A Service Rep transfers a Live Agent Chat to another Rep.
Which two things will happened?

• A.Both Service Reps can chat with the customer
• B.The chat transcripts and case are transferred
• C.The Customer doesn't know they were transferred
• D.The Customer is shown the new Rep's name

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universal containers is implementing a customer community using the
customer service template.One of the requiremnets is for members to be able to find knowledge articles based on the product type.How should consultant satisfy this requirement

• A.Enable suggested artciels in the community
• B.Define article types with sharing settings
• C.Set the visibility to the data categories
• D.Utilize topic tags for each product type

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Universal Containers support management team has noticed an increase in wait times over the last several months when customers call in for support.
Which two recommendations should a consultant suggest to help decrease customer wait times?
Choose 2 answers:

• A.Set up analytical snapshots to capture key case information and create historical trending reports
• B.Create reports to analyze call data in order to understand peak times and ensure adequate staffing
• C.Create case escalation rules to route high priority cases directly to supervisors for resolution
• D.Set up a Salesforce Customer Community that will allow customers to create cases online

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Which Search mechanism should be used to find Case Comments from within the Lightning Service Console?

• A.Comments List View
• B.Comment Search Component
• C.Global Search
• D.Search Utility Component

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