UC has created permission sets granting access to object and fields in one of its sandboxes. How should a consultant deploy this permission set to prod?

• A.Publish a Managed package
• B.Manuallyre create the Permission sets
• C.Change set
• D.Create an Unmanaged package

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Universal Containers wants to reduce the amount of Sim support agents spend creating cases. Case creation must scale up to 5OO0 new cases per day, as well as allowing file attachments under 25 MB by the customer.
Which two features should the consultant suggest?
Choose 2 answers

• A.On-Domand Emali-to-Case
• B.Standard Email-to-case
• C.Web-to-Case forms
• D.Apex Email Service

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How should a Consultant provide Suggested Article functionality to Lightning Service Console users?

• A.Create email templates with Knowledge Articles attached.
• B.Add the Suggested Article widget to the Case page layout.
• C.Add the Knowledge Component to the Service Console.
• D.Add the Knowledge tab to the Console app.

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