Universal Containers has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment.
What should be used for migration functionality?

• A.Data loader, change sets, and Force.com Excel Connector
• B.Visual Studio Code and change sets
• C.Mass Transfer Records, change sets, and Visual Studio Code
• D.Visual Workflow, data loader, and Force.com IDE

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Which three are characteristics of Visual Workflow? Choose 3 answers

• A.Elements can be used to update fields in the database.
• B.Apex code must be used to pass data to legacy systems.
• C.Apex code must be used to update fields in the database.
• D.Elements can be used to pass data to legacy systems.
• E.Only one version of a flow can be activated at a time.

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Universal containers is looking for ways to provide more proactive support and to promote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack.
Which two feature should the consultant recommend as part of the deployment?

• A.Select two Twitter or Facebook accounts.
• B.Retrieve Social Studio credentials.
• C.Create and assign permission sets to give agents social account access.
• D.Enable the Moderation feature to automatically create cases from posts.

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Universal Containers would like for article to be different channel for social interactions.
What solution should a consultant recommend?

• A.Set up insert Article into Social post and enable the customer community portal.
• B.Create a Visualforce page on the customer community portal.
• C.Create a Chatter group and invite the customer to join with an external chatter user.
• D.Set up communication channel layouts in the object manager to use Insert Article into Social post.

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Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier1 and know how far Tier1 had progressed in troubleshooting?

• A.Path for Cases
• B.Lightning Guided Engagement
• C.Lightning Flow Component
• D.Service Console Macros

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