What should the consultant consider when implementing Salesforce Chat functionality in a new Service Cloud instance?

• A.It should be deployed with Experience Builder.
• B.It is incompatible with Einstein Bots.
• C.It should be routed via Omni-Channel,

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Universal Containers is preparing to implement Service Cloud for its global Support team. Requirements gathering sessions have resulted in a large set of required deliverables.
What should a consultant recommend as the next step?

• A.Prioritize the requirements based on who submitted them.
• B.Identify the requirements needed for initial GoLive.
• C.Provide a timeline that addresses all the requirements.
• D.Organize the requirements from largest to smallest.

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Universal Containers wants to implement a new web presence to support its customers. It has provided the following requirements:
* Ability for visitors to search Knowledge articles without registering or logging in
* Ability for over one million registered customers to securely submit cases and view the status of those cases
* Ability to display white papers to registered customers
* Ability for registered customers to save favorite Knowledge articles for easy access later What should the consultant recommend as part of the solution?

• A.Implement Customer Communities with Content.
• B.Implement Employee Communities with Content.
• C.Implement Partner Communities with Knowledge.
• D.Implement Customer Communities with Knowledge.

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Universal Containers is training a new set of Service Reps. Part of the training includes handling Live Agent
chats from customers. However, it is important that contact center managers monitor the chat sessions to
ensure the Service Reps' responses are professional and accurate and to be able to assist when needed.
What Lightning Console feature should a Consultant configure to support this need?

• A.Configure Live Agent Supervisor tab and Whisper Messages.
• B.Configure Omni-Channel Supervisor tab and 3rd party access.
• C.Add the Live Agent Component to the Utility bar.
• D.Configure the SOS snap-in for the Lightning Service Console.

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A company is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years must be migrated to Salesforce for go-live.
Which approach should be used for the data migration?

• A.Prepare, Plan, Test, Execute, Validate
• B.Plan, Prepare, Test, Execute, Validate
• C.Prepare, Plan, Validate, Execute, Test
• D.Plan, Prepare, Validate, Execute, Test

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