Ursa Major Solar provides onsite support for customers' solar panels. Dispatched technicians work in a specific geography during set hours of the day. Managerrefit wants to minimize the number of rescheduled appointments by ensuring technicians have the required products to complete repairs.
Which feature should a Service Cloud consultant recommend?

• A.Field Service Inventory
• B.Work Oder Assignment
• C.Operating Hours and Shifts
• D.Service Appointment Bundling

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Cloud Kicks (CK) uses Lightning Dialer and one-click calling to initiate phone calls to customers. CK has recently received complaints from customers who have set their communication preferences to email only or text only.
What is the most efficient solution the consultant should use to meet the requirements?

• A.Remove the phone number from the page layout.
• B.Use Dynamic Forms to hide the phone number.
• C.Set the Contact Do Not Call field value to True.

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Universal Containers is migrating from Classic Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the Article file attachments were migrated. How can a Consultant migrate the file attachments?

• A.Upload the files as Documents, then relate them to the migrated Articles.
• B.Use the Lightning Knowledge Migration Tool and choose 'include files'.
• C.Use the Files Related List on each article to add files to your articles.
• D.Post the Files to the Chatter Feed on each Article.

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Universal Containers (UC) wants to improve case management by assigning cases to agents based on their relevant product specialization. UC also wants to automatically assign agents to the next case to evenly distribute the case workload.
Which Omni-Channel feature meets the requirements?

• A.Use the most available routing model.
• B.Use Most Cases Closed report.
• C.Use the agents' Presence Status.

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Universal Containers is implementing Salesforce Knowledge for call center agents. The company needs to ensure that agents can contribute to the knowledge base to promote adoption. Which functionality supports these requirements?

• A.Require agents to create Knowledge articles when opening a case.
• B.Add the Submit Feedback button to articles.
• C.Add the Submit Feedback button on the Solutions tab.
• D.Allow agents to create Knowledge articles when closing a case.

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