DreamMouse Realty would like to provide a user-friendly way for clients to apply for a home loan through an Experience site. Many times, clients do not complete are of the information and a loan specialist needs to finish the submission.
How should the administrator configure Salesforce to meet the requirements?

• A.Post a web to case form on the site and assign the case to the specialist for completion.
• B.Use email to case for the client to submit the relevant information to the specialist.
• C.Create a screen-based flow accessible from the Experience site and internaly.
• D.Add a custom Lightning component to the site and the Case Lightning record page.

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Which Search mechanism should be used to find Case Comments from within the Lightning Service Console?

• A.Global Search
• B.Search Utility Component
• C.Comments List View
• D.Comment Search Component

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Cloud Kicks (CK) plans to deploy Service Cloud. Customers have diferent levels of support available. CK is unsure whether Entitlements only or Entitlements plus Service Contracts is the correct solution.
Which question should be asked to determine the preferred solution?

• A.Do multiple versions of the entitlements need to be created and maintained?
• B.It support provoded on a periodic basis and renewed annually?
• C.Do Service Agents need to determine whether a customer is eligible for support?
• D.Will customers access selft service resources through Experince Cloud?

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universal Containers (UC) hired agents in an expansion of the contact center. Getting agents up to speed and fully productive is a pnority. UC implemented a standardized agent customer dialog to assist agents.
Which two features should a consultant integrate of the Service Console?
Choose 2 answers

• A.Lightning Process Builder
• B.Lightning Flow for service
• C.Interaction Log
• D.Path for Cases

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Ursa Major Solar provides onsite support for customers' solar panels. Dispatched technicians work in a specific geography during set hours of the day. Managerrefit wants to minimize the number of rescheduled appointments by ensuring technicians have the required products to complete repairs.
Which feature should a Service Cloud consultant recommend?

• A.Field Service Inventory
• B.Work Oder Assignment
• C.Operating Hours and Shifts
• D.Service Appointment Bundling

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