Universal Containers wants to import an external knowledge base to Lightning Knowledge using the Knowledge Importer.
How should this be implemented?
Choose 2 answers

• A.Article Record Types must be created before the import.
• B.Each Article Record Type must be in a separate CSV.
• C.Article Record Types will be created as part of the import.
• D.Multiple Article Record Types can be imported in the same CSV.

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Universal Containers is setting up a field service dispatch contact center. Which functionality should be considered when designing the contact center? (Choose 2)

• A.Mobile access to case information
• B.Predictive dialer for outbound calls
• C.Chatter groups for customer
• D.Visibility into service entitlements

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