Cloud Kicks (CK) supports customers through chat. Service agents have reported multiple instances where customers have used abusive language. CK wants a way to prevent abusive customers from starting future chat sessions.
What is the recommended feature to meet the requirement?

• A.Create sensitive data rules.
• B.Enable Assistance Flag Configuration setting.
• C.Create an IP blocking rule.

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A Service Cloud Consultant has deployed a new Agentforce Service Agent. The AI agent is not receiving messages.
Which steps did the consultant most likely miss in the configuration process?

• A.Editing the Omni-Channel Flow to route the conversation to the new AI agent.
• B.Configuring the standard Escalation Topic and actions in Agent Builder.
• C.Assigning the new AI agent in Embedded Messaging chat component in Experience Cloud site.

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A business-to-consumer (B2C) company wants to decrease service costs. Currently, customers pay invoices and update their contact information by mailing paper payslips back to the company.
What is the recommended solution to meet the requirements?

• A.Service Cloud Voice with Tele-pay
• B.Einstein Bots with check processing
• C.Experience Cloud with payment processing

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Cloud Kicks is preparing to support customers through SMS text messaging and WhatsApp. Support agents will need to easily switch between multiple customer conversations. Which two features will help meet the requirements?
Choose 2 answers

• A.Social Customer Service
• B.Service Console
• C.Messaging
• D.Chat

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Universal Containers wants to implement a customer service community.
The goal of the community is to enable community members to access, create, and manage cases online.
How should the consultant implement these requirements?

• A.Change the org-wide default for cases and contacts internal access to private.
• B.Set up a sharing set to grant access based on the community member's contact record.
• C.Create a sharing rule to share the contact record with the community member.
• D.Update the case assignment rule to add the community member to the predefined case team.

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