Cloud Kicks (CK) is a global company with multiple product lines. CK is preparing to launch a public kno base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on their location and product.
What is the recommended method to meet the requirement?

• A.Article Translation
• B.Data Category Groups
• C.Chatter Answers
• D.Data Category Visibility

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DreamMouse Realty would like to provide a user-friendly way for clients to apply for a home loan through an Experience site. Many times, clients do not complete are of the information and a loan specialist needs to finish the submission.
How should the administrator configure Salesforce to meet the requirements?

• A.Post a web to case form on the site and assign the case to the specialist for completion.
• B.Use email to case for the client to submit the relevant information to the specialist.
• C.Create a screen-based flow accessible from the Experience site and internaly.
• D.Add a custom Lightning component to the site and the Case Lightning record page.

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The contact center at Universal Containers offers support through phone, email, public website, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management. Which two reports should the contact center manager present to executive management? Choose 2 answers

• A.Number of cases closed by self-service users.
• B.Average call handle time by team.
• C.Number of cases created using Communities by month.
• D.Number of Knowledge articles created each month.

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A contact center manager needs to restrict who can create a FAQ Article Type within Knowledge.
What should a consultant recommend to accomplish this requirement? (Choose 2)

• A.Set the organization-wide default to private and create sharing rules for the FAQ article type
• B.Hide the Article Management tab for users who should have read-only access to articles.
• C.Create a publisher profile that includes create access on the FAQ article type.
• D.Enable the Manage Articles permission for the publisher profile and assign it to users

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Why would customer upgrade from self-service to customer portal (Choose 3)?

• A.Branded site
• B.Simpler and easier to configure
• C.Better reporting
• D.Access to custom objects

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