DreamMouse Realty would like to provide a user-friendly way for clients to apply for a home loan through an Experience site. Many times, clients do not complete are of the information and a loan specialist needs to finish the submission.
How should the administrator configure Salesforce to meet the requirements?

• A.Create a screen-based flow accessible from the Experience site and internaly.
• B.Add a custom Lightning component to the site and the Case Lightning record page.
• C.Post a web to case form on the site and assign the case to the specialist for completion.
• D.Use email to case for the client to submit the relevant information to the specialist.

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Cloud Kicks (CK) provides customized support based on product line and plans to expand from voice-only support. Support agents are certified on one or more specific product lines. CK would like to provide support through multiple channels. CK wants to ensure a consistent customer experience.
Which solution should the consultant recommend to meet the requirements?

• A.Omni-Channel with Capacity-Based Routing
• B.Omni-Channel with Queue-Based Routing
• C.Omni-Channel with Einstein Case Routing

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Cloud Kicks has recently implemented two-way mobile messaging to increase the efficiency of the support team. The company uses key performance indicators (KPIs) to measure the success of the implementation.
Which metric should a consultant use to measure the effectiveness of two-way mobile messaging?

• A.Average Handle Time
• B.Reduced Call Volume
• C.Total Open Cases

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Universal Containers (UC) is considering replacing its traditional chatbot with Agentforce Service Agent to enhance customer engagement. Its current bot frequently struggles with understanding follow-up questions and maintaining context across a multi-turn conversation, leading to frustrated customers.
What core capability of Agentforce Service Agent directly addresses UC's challenge?

• A.Trained natural language models (NLMs) to interpret the most recent user input.
• B.A rigid, declarative dialog system that requires predefined conversation flows for every interaction.
• C.Generative AI to understand human language and maintain context across entire conversations.

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If you delete a case, which two also get deleted? (Choose two answers)

• A.Event
• B.Solution
• C.Attachments
• D.Account

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