Universal Containers has set Partners users who will see records owned by partner users in roles below them in the hierarchy of which roles?

• A.Executive, Manager, and User

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Universal Containers would like to track defects within Salesforce. A defect need to have the following fields:
* Severity
* Type
* Status
* Description
There will be multiple Defects related to the standard Case object. Defects will be assigned to different owners which will often be different to the Case owner. Which option should the Architect choose to meet the requirement?

• A.Create a custom object for defects and relate it to cases using master -detail
• B.Create all defect fields on the case object to track the defect and lookup.
• C.Create a relationship between the standard defect object and the standard case object.
• D.Create a custom object for defects and relate it to cases using lookup

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Customer complaints for bad interactions with a customer support agent are logged as Cases and assigned to a human resources representative. The agent of the complaint should not see the case, but their manager should.
How is this accomplished?

• A.Case is owned by the subject of the complaint, so their manager in the role hierarchy can access the record. CRED permission are removed on Case so the agent cannot read the case record.
• B.Trigger on Case to lookup and share to the manager of an Assigned Agent custom field (the subject of the complaint) using Apex Managed Sharing.
• C.Criteria based Sharing Rule on Case that shares to the Role Manager and above when a custom field Assigned Agent (subject of the complaint) Is not blank,

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Universal Containers (UC) turned off the customer visibility feature in its customer community. What community functionality is impacted by having the customer user visibility turned off?

• A.Updating their user profile.
• B.Searching for internal users.
• C.Creating new customer community users.
• D.Searching for the external users.

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Universal Containers has created a custom Sales Operations profile with read and edit access to the Category field on a custom object. There is a new requirement that 3 of the 100 users assigned to the Sales Operations Profile should have read-only access to the Category field.
How can the Architect support this request?
Choose one answer:

• A.Create a custom permission to grant read-only access to Category and assign it to the users.
• B.Create a new profile without edit access to Category and assign it to the users.
• C.Create a permission set in the Category field to read-only and assign it to the users.
• D.Create a new page layout with the Category Field set to read-only for these users.

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