The administrator at DreamHouse Realty added an email quick action to the Case page layout
and is unable to see the action on the case feed.
Which feature must be enabled to ensure the quick action will be displayed as expected?

• A.Email Notifications
• B.Email Alerts
• C.Email Templates
• D.Email-to-Case

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Users at Universal Containers need the ability to save email templates in the following folder:
Unfiled Public Email Templates''
Currently, users are unable to do so.
Which action should an administrator take to allow users to save emails to this folder?

• A.Navigate to the profile of each user and check the box for manage public template.
• B.Navigate to the email templates and manually share each with the profile of the specific users.
• C.Navigate to the email template and manually share each with the specific users.
• D.Navigate to the record and check the box for manage public templates.

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Cloud Kicks has created a screen flow for their sales team to use when they add new Leads. The screen flow collects name, email, and shoe preference.
Which two things should the administrator do to display the screen flow?
Choose 2 answers

• A.Use a flow element and add the screen flow to the record page.
• B.Install an app from the AppExchange.
• C.Create a tab and add the screen flow to the page.
• D.Add the flow in the utility bar of the console.

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An administrator needs to store the ID of a record type for later use in a flow.
Which kind of variable should the administrator use?

• A.Boolean variable
• B.ID variable
• C.Text variable
• D.Record variable

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Universal Containers fs trying to Improve the user experience when searching for the right status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on.
How should the administrator improve on the currant implementation?

• A.Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.
• B.Review which status choices &re needed for each record type and create support processes for each that is necessary.
• C.Reduce the number of case status values to five.
• D.Edit the status choices directly on the record type.

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