Sales users at Cloud Kicks are requesting that the data in the Industry field on the Account object displays on the Opportunity page layout.
Which type of field should an administrator create to accomplish this?

• A.Master-detail relationship field
• B.Standard Account field
• C.Cross-object formula field
• D.Custom Account field

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The administrator at cloud kicks has been ask to change the company's Shoe style field to
prevent users from selecting more than one style on a record.
Which two steps should an administrator do to accomplish this?
Choose 2 answers

• A.Select the "Choose only one value "checkbox on the pick list field.
• B.Reactivate the appropriate Shoe Style values after the field type changes.
• C.Back-up the Shoe Style values in existing records.
• D.Change the field type from a multi-select picklist field to a picklist field.

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What should an administrator consider when setting up Case Feed?

• A.Case Feed requires the Service Cloud User feature license.
• B.Chatter Feed tracking must be enabled for the case object.
• C.The Use Case Feed permission is automatically active for all profiles
• D.Case Feed replaces the standard case detail page by default.

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The administrator at Cloud Kicks has created an approval process for time off requests.
Which two automated actions are available to be added as part of the approval process?
Choose 2 answers

• A.Chatter Post
• B.Email Alert
• C.Auto launched Flow
• D.Field Update

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The service manager at Ursa Major Solar wants to let customers know that they have received
their cases via email and their websites. Medium-priority and high-priority cases should receive different
email notifications than low-priority cases. The administrator has created three email templates for this
purpose.
How should an administrator configure this requirement?

• A.Include three assignment rules that fire when cases are created. Add a filter for case priority. Select
  the appropriate email template for each rule.
• B.Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.
  Select the appropriate email template for each rule entry.
• C.Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case
  priority. Select the appropriate email template for each rule entry.
• D.Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select
  the appropriate email template for the rule.

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