Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple
cases.
Which two users are able to fulfill this request?
Choose 2 answers
At Cloud Kicks, new public articles must be approved before publishing. Users are asked to click to the submit for approval button to begin the process but sometimes the user forgets.
How should an administrator automate submission so al new public articles will enter the approval process?
Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own
role in the role hierarchy. Both roles are subordinates of the same Manager role.
How Should the administrator share records owned by sales team A with Sales team B?
Universal Containers uses a Private data access model for Cases. Support agents own cases and occasionally product specialists need access to cases in their product line. Which
two actions will result in the needed access?
Choose 2 answers
Which tool should an administrator use to identify and fix potential session vulnerabilities?
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