W UX wants to customer the end user's Salesforce app experience.
Which two administrator capabilities should be used for mobile navigation menu setup?
Choose 2 answers

• A.Tab visibility is dependent on the location of the user.
  Different menu configurations can be set for different types of users.
• B.Visualforce pages and Lightning pages can be included
• C.Navigation items are configure in the Salesforce Navigation Setup mode.

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Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction.
Which additional element(s) would be essential?

• A.Voice and tone planning
• B.User interface planning
• C.Training and support planning
• D.Onboarding planning

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Which visual design elements should be used in corporate style and branding guidelines?

• A.Typography. Color, Imagery
• B.Sketching, Wireframes, Storyboards
• C.A/B Testing, Heuristics, Dairy Studies
• D.User Stories, Scenario, UX Reviews

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Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.
In which two ways could confirmation bias be avoided?
Choose 2 answers

• A.Diversity feedback by ensuring it features as many unique perspective as possible.
• B.Interview users about the intended use of the product to support the questionnaire creation.
• C.Obtain user feedback to reinforce known assumptions and support design decisions.
• D.Review questions to remove assumptions about issues or problem not supported by quantitative data.

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An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 3 answers

• A.Operable
• B.Understandable
• C.Abundant
• D.Delightful
• E.Robust

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the answer says a,c,d but the CORRECT answer is a,b,e. They even teach you to remember it by POUR. The only one missing is Perceivable. Definitely makes me question the validity of these questions now.

RJ  

Aug 31, 2022