Cloud kicks wants to hire a deal closer.
Which three activities would someone in this role do each day?
Choose 3 answers

• A.Update existing prospect and customer records.
• B.Customize and administer Salesforce.
• C.Create cases from issues.
• D.Log activities such as calls, emails, and notes.
• E.Review and work through their list of leads or opportunities.

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A UX Designer is creating a customer support site in Experience Builder that will be internationalized across
12 different countries.
Which two design considerations should be made when planning for this site?

• A.Countries may read text in a different (right to left vs. left to right) and layouts will be to be adjusted.
• B.Country flags used as links to adjust languages provide an ideal way to switch between locales or languages for users.
• C.Colors may have different culture meanings in different countries, changing the intent of UI elements.
• D.Colors may have different contrast rations in some countries and need adjust contrast for proper visibility by users.

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Financial advisor should be able to access a customer's record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time.
How should a UX Designer suggest the bank represent its customers within its Salesforce instance?

• A.Standard Person Account Object
• B.Standard Lead Object
• C.Standard Opportunity object.
• D.Standard Account object.

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Cloud Kicks (CK) is going to conduct some interviews surveys with users to better understand their Purchasing habits. CK's UX Designer wants to get the most accurate view of customers' purchasing behaviors using these research methods.
Which two response biases should the designer be aware of when interviewing or surveying users?
Choose 2 answers

• A.Social Desirability Bias
• B.Objectivity Bias
• C.Randimized Bias
• D.Recency Bias

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Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.
In which two ways could confirmation bias be avoided?
Choose 2 answers

• A.Review questions to remove assumptions about issues or problem not supported by quantitative data.
• B.Interview users about the intended use of the product to support the questionnaire creation.
• C.Obtain user feedback to reinforce known assumptions and support design decisions.
• D.Diversity feedback by ensuring it features as many unique perspective as possible.

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