A company provides a way for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers.
Which three standard Salesforce objects should be used in this experience?
Choose 3 answers

• A.Contact
• B.Opportunity
• C.Lead
• D.Property
• E.Address

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Cloud Kicks wants to create an external facing site where users can:
* Manage and submit cases via the web.
* Browse and search Knowledge Base articles.
* Contact Support via lice chat.
Which cloud should be used to design an appropriate solution for CK's users?

• A.Sales Cloud
• B.Service Cloud
• C.Experience Cloud
• D.Marketing Cloud

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Which visual design elements should be used in corporate style and branding guidelines?

• A.A/B Testing, Heuristics, Dairy Studies
• B.Typography. Color, Imagery
• C.Sketching, Wireframes, Storyboards
• D.User Stories, Scenario, UX Reviews

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A UX Designer has been asked to improve Salesforce adoption among sales representatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.
What should the designer do next?

• A.Log the findings and move forward with presenting possible solutions.
• B.Conduct a workshop with stakeholders to align on the current state and build consensus.
• C.Recommend Field Level Validation to ensure users are entering the correct data.
• D.Tell the customer they need to improve operations before any work can be done.

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Cloud Kicks (CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers

• A.Reframing products in terms of user value over features and functions
• B.Releasing Salesforce updates in managed packages over unmanaged packages
• C.Prioritize engagement number of impressions
• D.Uncovering customer needs over broadcasting product benefits
• E.Prioritizing Innovation over copying the competition

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