A UX Designer has created two different user interface designs for a new marketing landing expected to have several visitors. The landing page has a contact from on it, and the designer wants to know which design products the most from completions.
Which testing method should be used?

• A.User Acceptance testing
• B.Diary Studies
• C.Card Sorting
• D.A/B testing

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A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives.
The service representatives work on multiple support cases hour, accessing them via queues, calls, or live chat.
Which console navigation feature would NOT be relevant to the designer recommendation?

• A.Service representatives with lower resolution monitors will have a better user experience.
• B.Multiple subtabs can be beneath a single parent record.
• C.A split list of records and individual record detail can see on the same screen.
• D.More than one detail item can be open at a time.

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A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.
How should the designer help mitigate pushback from developers?

• A.Let them know the designer is the expert.
• B.Invite them to user testing.
• C.Ask a manager or superior to do it.
• D.Hand them a printout of the design

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A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal.
Which UX design method should be used?

• A.User Persona
• B.Site Map
• C.Lightning Flow
• D.User Flow

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Universal Containers' organization wide-defaults model is private for the Account object. A sales repeats to opportunity records.
Which level of access will the sales rep have to the related account record?

• A.Read/Create access
• B.Read-only access
• C.Read/Create/Edit access
• D.No access

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