Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.
In which two ways could confirmation bias be avoided?
Choose 2 answers

• A.Review questions to remove assumptions about issues or problem not supported by quantitative data.
• B.Obtain user feedback to reinforce known assumptions and support design decisions.
• C.Interview users about the intended use of the product to support the questionnaire creation.
• D.Diversity feedback by ensuring it features as many unique perspective as possible.

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Cloud Kicks wants its Discovery team to help explain the relationships between process steps and business teams.
Which types of process map should they produce?

• A.Cross-Functional Flowchart
• B.Value Stream Map
• C.SIPOC Map
• D.High-Level Process Map

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A Development team is not valuing the results of a usability testing session.
How should acceptance of the results be increased?

• A.Include links to best practice artides for each finding.
• B.The Development team can perform script testing.
• C.Invite team members to observe usability sessions.
• D.Create a new prototype to demonstrate improvement.

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