Which table do all technical configuration items extend from?

• A.None of the listed answers
• B.Base Configuration Item [item]
• C.Configuration Item [cmdb_ci]
• D.Technical Configuration Item [technical_cmdb_ci]

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In the baseline configuration for change management, how do users access approved Standard Change Templates?

• A.Apply a template to a new Change form
• B.Standard Change Proposal table
• C.Standard Change Catalog
• D.Browse for Standard Changes within the Technical Catalog

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In the baseline instance, which of the following states are available for incidents? (Choose all that apply.)

• A.Awaiting Info
• B.Open
• C.Canceled
• D.New
• E.On Hold

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Which of the following steps should be followed to configure Assignment group field in the incident table to allow selection from a certain set of groups? (Choose two.)

• A.Modify the Reference Qual attribute of the Assignment group field to
  "javascript:GetGroupFilter('incident')
• B.Modify the Reference Qual attribute of the Assignment group field to "javascript:GetGroupFilter('itil')
• C.Modify the type field for certain groups by adding the incident type
• D.Modify the Reference Qual attribute of the Assignment group field to
  "javascript:GetGroupTypes('incident')
• E.Add new records in the Group Type table to match certain groups to incident table

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Users who approve changes require ServiceNow license unless they do the approval through email.

• A.True
• B.False

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