Which role is required to delete an incident?

• A.admin
• B.incident_manager
• C.itil_admin
• D.itil

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Which one of the following is NOT included in foundation data?

• A.Groups
• B.Companies
• C.Assets
• D.Locations

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The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with the account. The manager wants to use this field as part of an email marketing segmentation strategy.
How can this requirement be met?

• A.Create a custom formula field on the account using the count() function to count the number of related contacts.
• B.Create a custom field on the account. Use an Apex trigger to update the field when contacts are added or deleted.
• C.Create a roll-up summary field that counts the number of contacts and displays the count on the account.
• D.Create a custom field on the account. Use a workflow rule to update the field when contacts are added or deleted.

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Which of the following is NOT a feature provided by Knowledge Management OOTB?

• A.Subscribing to articles
• B.Article versioning
• C.Integration with social networking platforms
• D.Import from Microsoft Word

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When referring to the State of an Incident in server-side code (such as in a Script Include, Business Rule, or UI Action), which method is the preferred way to refer to the State field value?

• A.Use the getDisplayValue() method to retrieve the Label associated with the State field value
• B.Use the value of the choice option, such as 2 to refer to a State of In Progress
• C.If a Constant has been defined, such as Incident.State.IN_PROGRESS, use the Constant

Correct Answer: C

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