What are the 5 provided Roles by ServiceNow?

• A.Approver: Users with the Approver user role can perform all requester actions and may view or modify
  approval records directed to the approver
• B.System Administrator: The admin role provides access to all platform features, applications, functions
  and data.
• C.Specialized Administrator: Specialized administrator roles manage specific functions or applications,
  such as Assignment Rules, Knowledge base, reports, or web services
• D.Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit
  and manage their own requests, access public pages, etc.
• E.Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow,
  including Incident and Change management.

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What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

• A.RITM (Number)>REQ (Number)>PROCUREMENT (Number)
• B.REQ (Number)>RITM (Number)>PROCUREMENT (Number)
• C.REQ (Number)>RITM (Number)>TASK (Number)
• D.FULFILLMENT (Number)>RITM (Number)>TASK (Number)

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What feature do you use to specify which users are able to access a Service Catalog Item?

• A.Catalog User Role
• B.Can Read Role
• C.User Criteria
• D.Can Order Tab

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What are the main UI component(s) of the ServiceNow Platform?

• A.Content Frame
• B.Banner Navigator
• C.Banner Frame
• D.Content Menu
• E.Application Frame
• F.Application Navigator

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On what part of the ServiceNow instance, would you find the option to Impersonate User?

• A.Banner
• B.Content Frame
• C.Module
• D.Application Navigator

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