On a form header, what icon would you click to access Template features?

• A.Context Menu
• B.Stamp
• C.Paper clip
• D.More options (...)

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What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a
user?

• A.REQ (Number)>RITM (Number)>TASK (Number)
• B.REQ (Number)>RITM (Number)>PROCUREMENT (Number)
• C.FULFILLMENT (Number)>RITM (Number)>TASK (Number)
• D.RITM (Number)>REQ (Number)>PROCUREMENT (Number)

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A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

• A.Recommend they use Chrome, instead of Explorer.
• B.Have them use the gear icon to set the employee's time zone.
• C.Have them correct the time zone on their computer.
• D.Have them clear their cache.
• E.Use the system properties to correct the instance's time zone.

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Where would you go in ServiceNow to order services and products offered by various departments?

• A.Service Department
• B.Self Service
• C.Service Catalog
• D.Customer Service

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What refers to an application or system that accesses a remote service or another computer system, known as a
server?

• A.Policies
• B.Script
• C.Server
• D.Client

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