What kind of data can Import Sets use to populate tables in ServiceNow?

• A.CSS, SOAP, and Excel
• B.XML. CSV, and Excel
• C.SOAP, REST, and XML
• D.XML, SOAP, and CSS

Comment: *

Name: *

Email: *

Verification: *

Which tool is used for creating dependencies between configuration items in the CMDB?

• A.CI Relationship Editor
• B.CMDB Builder
• C.CI Service Manager
• D.Cl Class Manager

Comment: *

Name: *

Email: *

Verification: *

What information does the System Dictionary contain?

• A.The definition for each table and column
• B.The language dictionary used for spell checking
• C.The information on how tables relate to each other
• D.The human-readable labels and language settings

Comment: *

Name: *

Email: *

Verification: *

When looking at a long list of records, you want to quickly filler, to show only those which have Shon Description containing email How might you do that?

• A.On Search box, select text, type email, click enter
• B.Click List Magnifier to expand column search, on Short Description, type email, click enter
• C.Click List Magnifier to expand column search, on Short Description, type "email, click enter
• D.Click List Magnifier to expand column search, on Short Description, lype *email, click enter

Comment: *

Name: *

Email: *

Verification: *

ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?

• A.Common Services Data Model (CSDM)
• B.Information Technology Infrastructure Library (ITIL)
• C.Configuration Management Database (CMDB)
• D.Information Technology Service Management (ITSM)

Comment: *

Name: *

Email: *

Verification: *