An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the ServiceNow instance. What issue could explain this?
Choose 2 answers

• A.Their user account failed LDAP authentication
• B.Their user account was not approved by their manager
• C.Their user account is not logged in properly
• D.Their user account does not belong to any groups, which contain the itil role
• E.Their user account does not have itil role

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Which is the most efficient way to move large amounts of data between instances?

• A.Export to Data Package
• B.Update Sets
• C.Export to XML
• D.Export to Zip

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Here is an example of the criteria set for a knowledge base:
* Companies: ACME North America
* Department: HR
* Groups: ACME Manager
* Match All: Yes
In this example, what users would have access to this knowledge base?

• A.Employees of ACME North America, who are members of HR Department or the ACME Manager group
• B.Members of the ACME manager group, who are also members of HR Department and part of the ACME North America
• C.Member of the ACME Manager group, and HR department, regardless of geography
• D.Users which are members of either ACME North America, or HR Department, or ACME Manager Group

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What is the result of the order in which access controls are evaluated?

• A.Ensures user has access to the fields in a table, before considering their access to the table
• B.Ensures user can get to work as quickly as possible
• C.Ensures user has access to the application, before evaluating access to a module within the application
• D.Ensures user has access to a table, before evaluating access to a field in the table

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A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

• A.Have them use the gear icon to set the employee's time zone.
• B.Recommend they use Chrome, instead of Explorer.
• C.Have them correct the time zone on their computer.
• D.Use the system properties to correct the instance's time zone.
• E.Have them clear their cache.

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