What are the four knowledge workflows available in the ServiceNow base instance?

• A.Instant Retire: Immediately retires a published article without requiring an approval
• B.Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state
• C.Instant Publish: Immediately publishes a draft article without requiring an approval
• D.Retire Knowledge: Moves a knowledge article to the retired state.

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What would you do, on a list, if you wanted to show the records in groups, based on the column category?
(Choose two.)

• A.On list Context Menu, select Group By > Category
• B.On the Filter Menu, select Group By > Category
• C.Click Group On icon, select Category
• D.On Navigator Filter, type tablename.group.category and press enter
• E.On the Category column title, click Context menu > Group By Category

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What setting allows users to view a Knowledge Base article even if the are not logged in?

• A.The Public setting
• B.The ESS role
• C.The Allow role
• D.The View All setting

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What is a Notification?

• A.An email file attachment
• B.A tool for alerting users that events that concern them have occurred
• C.A message through Connect related to a Change Request
• D.A new Knowledge article created by a Business Rule

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Which one of the following statements is a recommendation from ServiceNow about Update Sets?

• A.Avoid using the Default Update set as an Update Set for moving customizations from instance to instance
• B.Once an Update Set is closed as "Complete", change it back to "In Progress" until it is applied to another instance
• C.Use the Baseline Update Set to store the contents of items after they are changed the first time
• D.Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions

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