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ServiceNow.CSA.v2026-06-26.q348 Dumps

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Question 266

The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?

A.Request + Response
B.Save + Update
C.Write + Read
D.Submit + Query
E.Insert + Verify

Correct Answer: A

Reference:
https://docs.servicenow.com/bundle/rome-application-development/page/script/client-scripts/concept/client-scrip

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Question 267

What is the purpose of a Related List?

A.To create a one-to-many relationship
B.To present related records
C.To dot-walk to a core table
D.To present related fields

Correct Answer: B

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Question 268

What does ServiceNow recommend as a best practice regarding data imports?

A.Adjust your Transform maps, after the data is loaded into the target table.
B.Use extremely large Import Sets, instead of multiple large Import Sets.
C.Create a new Import set table for each new data load.
D.Plan time before your import to remove obsolete or inaccurate data.
E.Monitor data quality and clean imported data, using the Data Scrub Workspace.

Correct Answer: D

When importing data into ServiceNow, data integrity and accuracy are critical. ServiceNow recommends cleaning and verifying data before importing it into the system.
Best Practice: Clean Data Before Importing
Obsolete or inaccurate data can cause duplicate or incorrect records.
Pre-cleaning ensures only relevant, high-quality data is loaded into ServiceNow.
Improves system performance by preventing unnecessary data clutter.
Recommended Pre-Import Steps:
Identify and remove obsolete records (e.g., inactive users, old assets).
Fix formatting issues (e.g., date formats, duplicate values).
Verify data mappings to ensure correct field alignment.
Use a small test import before a full-scale import.
Why Other Options Are Incorrect?
A . Adjust your Transform maps, after the data is loaded into the target table → ❌ Incorrect Transform Maps should be set before importing, not after.
Adjusting them afterward may require reloading data.
B . Use extremely large Import Sets, instead of multiple large Import Sets → ❌ Incorrect Large imports can cause performance issues.
Best practice: Use incremental imports with data validation.
C . Create a new Import Set table for each new data load → ❌ Incorrect
Reusing Import Set tables is more efficient.
New tables are needed only for major structural differences.
E . Monitor data quality and clean imported data, using the Data Scrub Workspace → ❌ Incorrect No such feature as "Data Scrub Workspace" exists in ServiceNow.
Data should be cleaned before importing, not after.
Official ServiceNow Documentation Reference:
Best Practices for Importing Data
Preparing Data for Import

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Question 269

What is the name of the string that display filter criteria?

A.Topic
B.Choice
C.Breadcrump
D.Menu

Correct Answer: C

In ServiceNow, a Breadcrumb is the string of filter criteria displayed at the top of a list when filters are applied. Breadcrumbs help users navigate and refine filters without having to manually edit conditions.
How Breadcrumbs Work:
Navigate to a list view (e.g., Incidents, Requests).
Apply a filter (e.g., "Priority is High" AND "State is New").
A breadcrumb string appears, displaying the filter conditions.
Users can click on different parts of the breadcrumb to adjust or remove filter conditions dynamically.
Why Are Other Options Incorrect?
A . Topic ❌
Topics are used in Knowledge Management and Virtual Agent but do not represent filter criteria.
B . Choice ❌
A Choice refers to dropdown options in ServiceNow fields, not filters.
D . Menu ❌
Menus provide navigation options, but they do not display filters.
Reference:
ServiceNow CSA Documentation - Using Breadcrumbs for Filtering Lists
ServiceNow Product Documentation - Filtering and Navigating Lists (https://docs.servicenow.com)
✅ Final Answer: C. Breadcrumb

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Question 270

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

A.Look up their password, so you can login with their account
B.Initiate a Connect Chat session
C.Install the Bomgar plug-in
D.Impersonate the user
E.Launch a NowChat window

Correct Answer: D

If a user reports that they cannot see certain modules in the Application Navigator, the best way to troubleshoot is to impersonate the user. Impersonation allows an administrator to see exactly what the user sees without needing their password.
Steps to Impersonate a User in ServiceNow:
Click on your profile icon (top-right corner).
Select Impersonate User.
Search for and select the user's name.
The instance will reload, and you will see the UI as the user experiences it.
Navigate to the Application Navigator and check for missing modules.
Once done, click Stop Impersonation.
Why is Impersonation Useful?
Ensures security (no need to reset or look up passwords).
Speeds up troubleshooting by allowing admins to replicate user issues.
Helps verify role-based access permissions.
Incorrect Answer Choices
❌ A. Look up their password, so you can login with their account
This is a security violation and not an acceptable practice.
❌ B. Initiate a Connect Chat session
Chatting with the user can help gather information, but it does not allow you to see what they see.
❌ C. Install the Bomgar plug-in
Bomgar is a remote support tool, but impersonation is the built-in and recommended method for troubleshooting in ServiceNow.
❌ E. Launch a NowChat window
NowChat is used for customer support and collaboration, not for verifying module visibility.
Official CSA Documentation Reference:
Impersonate Users in ServiceNow
User Roles and Permissions

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