All of the following are key lean concepts EXCEPT:

• A.no more than 3.4 defects per million opportunities
• B.empowered teams
• C.orderly, safe workplace
• D.banish waste and strive for perfection
• E.eliminate inventories

Comment: *

Name: *

Email: *

Verification: *

Which of the following strategies is most appropriate for managing unknown risks in a global supply chain?

• A.Vertical integration
• B.Investing in redundancy
• C.Strengthening supplier relationships
• D.Technology integration with suppliers

Comment: *

Name: *

Email: *

Verification: *

Which of the following customer relationship management activities most appropriately is used for revenue generation?

• A.Measuring customer preferences
• B.Identifying customer margins
• C.Generating customer leads
• D.Generating graphic sales models

Comment: *

Name: *

Email: *

Verification: *

Using an independent service provider for logistics would be most appropriate in which of the following situations?

• A.A business that owns plants and warehouses globally
• B.A financial services company that wants to expand its services
• C.A cable television company that wants to add services
• D.A shoe company that wants to penetrate a foreign market

Comment: *

Name: *

Email: *

Verification: *

All of the following are reasons why sales begin to decline EXCEPT:

• A.product becomes technologically outdated
• B.customers become aware of the product and its benefits
• C.customers' tastes change
• D.market becomes saturated

Comment: *

Name: *

Email: *

Verification: *