Which of the following reasons for viewing supply chains as a set of systematic processes istypically considered to be the most important?

• A.a well-defined and communicated process provides everybody with a standardizedworkflow and eliminates the need to reinvent procedures every time the company develops aproducts, fulfills an order, or evaluates a supplier
• B.processes usually move across functional boundaries
• C.having a systematic process makes it easier to incorporate best practices and knowledge
• D.with formal and defined processes, a company can document and measure them, whichfacilitates supply chain improvements
• E.viewing the supply chain in terms of a globally aligned set of processes makes it possible toimplement consistency across geographic units

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Supplier certification procedures verify that a supplier:

• A.is ISO certified.
• B.implements, documents, and improves procedures related to customer requirements.
• C.tracks manufacturing processes, including bills of material and routings to support the processes.
• D.manufactures products to the specifications shown on engineering documents and bills of material.

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In a make-or-buy decision, if the product is modular and the company is dependent on knowledge and capacity, outsourcing most likely will be:

• A.considered risky
• B.company policy
• C.considered necessary
• D.viewed as a way to reduce costs

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Which of these supply chain types correspond to the phrase "source centrally, bought locally"?

• A.functional-centric
• B.product-centric
• C.process-centric
• D.customer-centric

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What does cross-selling involve?

• A.transferring the customer to more expensive and more profitable items
• B.increasing the value of the customer's purchases
• C.increasing the volume of the customer's purchases
• D.encouraging a customer to purchase additional, often complimentary, products and services

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