Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference- model (SCOR)?

• A.Sales and marketing refers to SCOR to improve demand generation.
• B.Production and engineering uses SCOR best practices to design a new "make" process flow.
• C.Distribution and logistics selects suppliers from the SCOR reference list.
• D.Marketing and development incorporates SCOR Level I metrics for new product design.

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The purpose of a supply chain metrics dashboard is to:

• A.monitor sales performance against plan
• B.monitor supply network performance
• C.provide data on personnel performance
• D.measure demand management performance

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Customer Relationship Management (CRM) provides all of the following EXCEPT:

• A.segment customers based on their value over time
• B.represent the company's face to the customer
• C.increase customer loyalty
• D.structure how relationships with customers are developed and maintained

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The social dimension of sustainability typically would be addressed when developing and implementing policies regarding:

• A.accounting practices.
• B.biodiversity protection.
• C.waste reduction.
• D.conflicts of interest.

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Which of the following considerations is an important supply chain design decision?

• A.Identifying training programs
• B.Identifying labor force requirements
• C.Product design
• D.Selecting supporting information systems

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