All of the following are true of SCOR EXCEPT:

• A.incorporates supply chain architectures, performance measures and best practices
• B.based on four broad processes: PLAN, SOURCE, MAKE and DELIVER
• C.applies to all industries
• D.developed by the Supply Chain Council
• E.consists of 5 levels

Comment: *

Name: *

Email: *

Verification: *

What process provides the structure for how relationships with customers are developed andmaintained?

• A.customer service management
• B.supplier relationship management
• C.customer channel management
• D.customer relationship management

Comment: *

Name: *

Email: *

Verification: *

A supplier disputes a low rating generated by a company's enterprise resources planning (ERP) system. Which of the following actions by the purchasing agent is most appropriate?

• A.Advise the ERP information technology manager that there is a flaw in the rating system.
• B.Scrap the vendor rating system until the company can figure out what is wrong.
• C.Compare the vendor and company detail records, and interview company employees who handled the data.
• D.Tell the supplier that, regardless of the disputed claims, the supplier must improve performance.

Comment: *

Name: *

Email: *

Verification: *

Which of the following results can be expected from sharing a common understanding of demand and consumption patterns among supply chain participants?

• A.Reduced inventory levels for key items
• B.Increased performance in balanced scorecard
• C.Improved transparency of collaboration relationships
• D.Better synchronization of planning and operations

Comment: *

Name: *

Email: *

Verification: *

What is the most common language used by end users to access the contents of adatabase?

• A.structured query language
• B.data dictionary
• C.data manipulation language
• D.java programming language
• E.data definition language

Comment: *

Name: *

Email: *

Verification: *