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  2. APICS Certification
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  4. APICS.CTSC.v2024-05-28.q50 Dumps
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Question 26

Which of the following non-technological factors is most critical to executing a digital supply chain transformation?

Correct Answer: B
Explanation
According to the CTSC Enterprise and Supply Chain Management (ESCM) manual, human capital and talent is one of the most critical non-technological factors to execute a digital supply chain transformation1.Human capital and talent refers to the skills, knowledge, abilities, and attitudes of the people who work in the supply chain, as well as the processes and practices to attract, develop, and retain them1.A successful digital supply chain transformation requires a workforce that is capable of using and adapting to digital technologies, such as cloud computing, artificial intelligence, big data, and robotics1.It also requires a culture that fosters innovation, collaboration, and continuous learning1.Therefore, human capital and talent is essential for enabling and sustaining a digital supply chain transformation1.
1: https://www.ascm.org/ctsc-ecm/
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Question 27

Which of the following formulas correctly calculates the days of supply for raw materials?

Correct Answer: A
Explanation
According to the ASCM CTSC Exam Content Manual, the formula for raw material inventory days of supply is the value of raw materials inventory divided by the "value of transfers divided by 365 days" 1. The value of transfers is the same as the cost of goods sold, which is the total cost of producing and delivering the prod-ucts to the customers 2. Therefore, the formula can be simplified as the value of raw materials divided by the cost of goods sold per day, which is the same as option A. The other options are incorrect because they either use the wrong numerator or denominator, or invert the ratio.
1:12:2
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Question 28

A company receives customer complaints that their inquiries are being forwarded multiple times to different departments, but customers still could not reach the right department for resolution. What is the most appropriate activity to identify the gap?

Correct Answer: D
Explanation
According to the ASCM, a RACI analysis is a tool that clarifies the roles and responsibilities of different stakeholders in a business process or activity1.RACI is an acronym for Responsible, Accountable, Consulted, and Informed, which are the four types of participation that a stakeholder can have in a task2.A RACI analysis can help identify the gaps and overlaps in the assignment of tasks, and ensure that everyone knows what they are expected to do and who they need to communicate with1. In the case of the company that receives customer complaints, a RACI analysis can help them understand why their inquiries are being forwarded multiple times to different departments, and who is the right person or department to resolve them.A RACI analysis can also help them improve their customer service process and avoid confusion and frustration among customers and employees1. Therefore, performing a RACI analysis is the most appropriate activity to identify the gap.
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Question 29

A company looking to enter the airline industry has determined that the threat of new entrants is low and the bargaining power of suppliers and buyers is high. There is a highly competitive landscape with numerous substitutions available. What tool has the company used for its industry analysis?

Correct Answer: D
Explanation
Porter's Five Forces is a model that identifies and analyzes five competitive forces that shape every industry and helps determine an industry's weaknesses and strengths1.The five forces are: competition in the industry, potential of new entrants, power of suppliers, power of customers, and threat of substitute products1. The company has used this tool to assess the attractiveness and profitability of the airline industry by evaluating the intensity of each force.
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Question 30

The best way to identify misalignments during the planning process of the transformation is to verify the alignment of the supply chain with the:

Correct Answer: B
Explanation
According to the CTSC Exam Content Manual1, one of the key steps in the planning process of the transformation is to verify the alignment of the supply chain with the business strategy. This ensures that the supply chain transformation supports the organization's vision, mission, goals and objectives. Misalignments can result in suboptimal performance, wasted resources, and missed opportunities.
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