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APICS Certification
CTSC Exam
APICS.CTSC.v2024-05-28.q50 Dumps

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Question 36

What operational framework references a pull system that includes visual cards to represent a work item?

A.Agile
B.Crystal
C.Scrum
D.Kanban

Correct Answer: D

Explanation

Kanban

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According to the CTSC Exam Content Manual, Kanban is an operational framework that references a pull system that includes visual cards to represent a work item. Kanban cards are used to signal the demand and supply of work, and to limit the work in progress. Kanban cards are typically displayed on a Kanban board, which shows the stages of the workflow and the status of each work item. Kanban is a method to optimize the flow of value and improve efficiency and agility in a process.
1: https://www.ascm.org/ctsc-ecm/

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Question 37

A customer is purchasing a new cell phone, and the sales representative convinces the customer to buy a case to protect the phone. The customer representative has engaged in:

A.cross-selling.
B.suggestive selling.
C.ad-hoc selling.
D.up-selling.

Correct Answer: A

Explanation
cross-selling is the practice of offering customers additional items that complement or enhance their main purchase12. In this case, the sales representative has engaged in cross-selling by offering the customer a case to protect the phone, which is a related and useful product for the customer's main purchase of a new cell phone.Cross-selling can help to increase customer satisfaction, loyalty, and revenue12.
1:Cross-Selling vs. Upselling: Definitions and Differences | Indeed.com2:What Is Cross-Selling? - Investopedia

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Question 38

What is the process view of the geographic map that illustrates the material flow, material strategy, and the planning process relationship?

A.Value stream
B.Material flow analysis
C.Process map
D.Thread diagram

Correct Answer: D

Explanation
According to the CTSC Enterprise and Supply Chain Management (ESCM) manual, a thread diagram is a process view of the geographic map that illustrates the material flow, material strategy, and the planning process relationship1.A thread diagram shows the sequence of activities and decisions that are involved in transforming raw materials intofinished products and delivering them to customers1.It also shows the locations of the facilities, the transportation modes, the inventory policies, and the planning horizons1.A thread diagram helps to identify the key drivers and constraints of the supply chain performance, and to evaluate the trade-offs and synergies among different supply chain components1.
1: https://www.ascm.org/ctsc-ecm/

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Question 39

The external boundary conditions that impact an organization's core strategic vision include market size, customer requirements, legal and regulatory landscape, and:

A.core competencies.
B.key business policies.
C.financial goals.
D.competitive situation.

Correct Answer: D

Explanation
According to the CTSC Exam Content Manual1, the external boundary conditions that impact an organization's core strategic vision include market size, customer requirements, legal and regulatory landscape, and competitive situation. These are the factors that define the external environment in which the organization operates and competes. They influence the organization's strategic choices and capabilities.
1: https://www.ascm.org/ctsc-ecm/

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Question 40

In the SCOR model, the analysis of indicators of supply chain's performance from level 1 through 3 is referred to as:

A.metrics attribution.
B.metrics decomposition.
C.performance cascading.
D.performance classification.

Correct Answer: B

Explanation
According to the CTSC Exam Content Manual, metrics decomposition is the analysis of indicators of supply chain performance from level 1 through 3 in the SCOR model1.Metrics decomposition helps to identify the root causes of performance gaps, prioritize improvement opportunities, and align metrics across different levels and processes1.The SCOR model defines four levels of metrics: level 1 metrics are strategic, cross-functional, and end-to-end; level 2 metrics are tactical and process-specific; level 3 metrics are operational and sub-process-specific; and level 4 metrics are transactional and implementation-specific2.Metrics decomposition is different from metrics attribution, which is the assignment of metrics to the responsible parties or processes1.Metrics decomposition is also different from performance cascading, which is the translation of strategic objectives into operational goals and metrics1. Performance classification is not a term used in the SCOR model.

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