The preferred technique/tool used to determine the strategies of organizations serving the same market as
your own organization is:
A customer submitted a comment card for a hotel chain detailing frustration with the condition of the fitness equipment. Within .1 week, this customer received a letter from the hotel manager apologizing for the inconvenience and a hotel voucher for one night's free stay. Upon returning for the free night's stay, the customer found the fitness equipment was in the same condition as the first stay, based on this information, the hotel's feedback program could best be described as having which of the following characteristics?
One of the best tools for assessing the impacts of identified risks in the design of a hydroelectric dam and power station is:
An organization's environmental scanning process has uncovered the following:
* They have an underutilized core competency.
* Their research and development capability is well recognized.
* Retention of their best performers is a problem.
* A new technology from another country can be employed in developing a whole new product family.
What technique/tool was most likely used to categorize and analyze these and other similar data?
