In developing a private college's balanced scorecard, which four of the following information categories
would be best to consider?
I. Alumni contributions
II. Current student enrollments
III. Percentage of students graduated
IV. Faculty competence level
V. Academic rating among competitors
VI. Cash flow
VII. New and/or updated programs under development

• A.I, IV, V, VII
• B.III, IV, V, VI
• C.I, II, III, VI
• D.II, III, V, VI

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A key benefit of advanced customer-supplier partnering is

• A.combined resources
• B.increased focus on customer complaints
• C.electronic data access
• D.decentralization

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An acute-care unit of a medium-size hospital wants to develop a standardized approach to root cause analysis to improve diagnostic effectiveness. What tools should they consider for their "toolbox"?
I. Flowchart
II. Check sheet and Pareto chart
III. Fishbone chart
IV.
Five whys
V.Histogram and scatter diagram
VI. Control charts
VII.
DMAIC

• A.II, III, IV, and VII only
• B.IV and VII only
• C.VII only
• D.I, II, III, IV, V, VI, and VII

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When an organization is the developing a supplier certification process, what type of suppliers should be examined first?

• A.Suppliers that provide non-critical pans
• B.Long-term suppliers with good product quality
• C.New suppliers
• D.Long-term suppliers with quality product problems

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In order for a self-directed work team to be successful, the individual members must be responsible for

• A.team management
• B.employee recognition
• C.new member training
• D.statistical process control analysis

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