A talent development (TD) professional has been asked to present new call center techniques to a customer service group. During a break, a participant says theinformation is being presented too quickly for the group to understand. Which technique should the TD professional use to monitor the situation and modify the training?

• A.Express the need for follow-up training to the manager
• B.Condense the material and only present the basic techniques
• C.Scan for audience learning reactions and adjust accordingly
• D.Administer a quiz to evaluate group knowledge of the techniques

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According to Mager, what are the three components of a learning objective?

• A.Skill, priority, and sequence
• B.Condition, performance, and criteria
• C.Content, approach, and implementation
• D.Criteria, observation, and evaluation

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Which is a direct result of providing good navigation for participants in an e-learning environment?

• A.Understanding the logic behind the chosen learning intervention
• B.Measuring the return on investment (ROI) of the training program
• C.Controlling the participants' learning environment
• D.Receiving regular feedback on the participants' performance

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What is the best way a talent development professional can create a strong business case for continuing an existing training program?

• A.Compare the amount of money spent on the program with that spent on other training programs
• B.Review end-of-course evaluations to assess participant reactions
• C.Show how the training program contributed to the achievement of business objectives
• D.Demonstrate how the training program improved on-the-job performance

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Which action should a talent development professional take when using the accelerated learning process?

• A.Minimize group work
• B.Minimize time for discussions
• C.Utilize a single learning modality
• D.Utilize a multidimensional approach

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