A customer is using Contact Center Multimedia (CCMM) to provide Web Services for integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura?
Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall.
What is the recommended placement of the AACC Voice and Multimedia server in relationto the Corporate Web Server where the customer facing Web Chat Application resides?

• A.Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall.
• B.Place the AACC Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
• C.Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.
• D.Place both the AACC Server and the Corporate Web Server Inside the DMZ between the Corporate Firewall, and the Web Application Firewall.

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After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored within the CCMM server database. Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

• A.Outbound Reports
• B.Configuration Reports
• C.AgentPerformance Reports
• D.Call-by-Call Reports
• E.Contact Summary Reports
• F.Multimedia Reports

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Which component is used to add servers in Contact Center Manager Administration (CCMA)?

• A.Contact Center Management
• B.Configuration
• C.Access and Partition Management
• D.Multimedia

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When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

• A.License Manager
• B.Contact Center Manager Administration (CCMA)
• C.Contact Center Multimedia (CCMM)
• D.Contact Center Manager Server (CCMS)

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What is required when configuring an Email skillset In the Contact Center Multimedia Administration Tool?

• A.the assignment of a script for each email skillset
• B.the assignment of a route point for each email skillset
• C.the assignment of a vector for each email skillset
• D.the assignment of an open queue for each email skillset

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