When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?
When creating an Advanced Screenpops in the wizard you choose a screenpop launch event.
What are the two launch event options? (Choose two)
Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will thescreenpop launch as shown in the exhibit?
You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. WhichURL location will you enter to access the AAD Web page to start the AAD installation?
Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click onthe double page icon?
