In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

• A.Treatments given to the customer while waiting for the agent to join the chat session
• B.Treatments given to the customer while waiting for the agent to reply In an existing chat session
• C.Treatments given to the agent while waiting for the customer to join the chat session
• D.Treatments given to the customer while waiting for the agent to end the chat session

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Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

• A.VM_
• B.OB_
• C.IM_
• D.EM_

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A Contact Center Agent provisioned for Multimedia contacts has forgotten their password.
Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?

• A.General Settings
• B.Server Settings
• C.Skillset Settings
• D.Agent Settings

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Which service contains the InboundMessage Handler (IMH) component?

• A.Contact Center Multimedia (CCMM) E-mail Manager Service
• B.Contact Center Multimedia (CCMM) Campaign Scheduler Service
• C.Contact Center Multimedia (CCMM) Starter Service
• D.Contact Center Multimedia (CCMM) License Service

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A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns.
Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application,provides this functionality?

• A.the E-mail Manager
• B.the Multimedia Contact Manager
• C.the CCMA
• D.the Outbound Campaign Management Tool

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