What is required when configuring an Email skillset In the Contact Center Multimedia Administration Tool?
Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the Screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?
Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?
Users of the Outbound Campaign Management Tool require access rights to the Outbound component.
Which component within the Center Manager Administration would the user be assigned Launchpad option access?