What is required when configuring an Email skillset In the Contact Center Multimedia Administration Tool?

• A.the assignment of an open queue for each email skillset
• B.the assignment of a vector for each email skillset
• C.the assignment of a route point for each email skillset
• D.the assignment of a script for each email skillset

Comment: *

Name: *

Email: *

Verification: *

Refer to the exhibit.

You are creating an Advanced Screen pop In the wizard and have configured where the Screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?

• A.Launch the screen pop externally in the agent's Conferencing software
• B.Launch the screen pop Internally in the tab of the Agent Desktop
• C.Launch the screen pop Internally in the initial screen of the Agent Desktop
• D.Launch the screen pop extemally on the use's browser

Comment: *

Name: *

Email: *

Verification: *

Which server type can beconfigured under Server Settings in the Contact Center Multimedia Administration tool?

• A.Inbound Mail Server
• B.Inbound Mail License Server
• C.Inbound Mail Manager Server
• D.Inbound Mail Application Server

Comment: *

Name: *

Email: *

Verification: *

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?

• A.Multimedia is added to the skillset name.
• B.A multimedia prefix is added to the skillset name.
• C.A multimedia suffix is added to the skillset name.
• D.A multimedia disposition code is added to the skillset.

Comment: *

Name: *

Email: *

Verification: *

Users of the Outbound Campaign Management Tool require access rights to the Outbound component.
Which component within the Center Manager Administration would the user be assigned Launchpad option access?

• A.Configuration
• B.Contact Center Management
• C.Multimedia
• D.Access and Partition Management

Comment: *

Name: *

Email: *

Verification: *