Which sources should be used to uncover customer barriers?

• A.observation, conversation, data
• B.conversation, data, health score
• C.intuition, observation, data
• D.data, health score, intuition

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Which two actions are in adoption campaign? (Choose two.)

• A.messaging to stakeholders on new product releases
• B.renewal reminder to stakeholders
• C.survey sent to all end users
• D.messaging to users on best practice approaches to their solution
• E.messaging to stakeholders on the new features of their solution

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Which two activities support Customer Success planning? (Choose two.)

• A.KPI tracking
• B.quality control
• C.service delivery program management
• D.adoption barrier identification
• E.service ticket tracking

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From a Customer Success perspective, which reason to monitor your customer's health is the most important?

• A.It allows the customer to identify unused licenses so they can be addressed via a service improvement plan
• B.It gives the customer valuable insight so they can automatically renew critical on time
• C.Understanding your customer's health directly enables renewals
• D.It provides the opportunity to address any changes in the customer's experience or actions around the solution

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A customer's renewal is due in the next 6 months Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two )

• A.support tickets reports and diagnostic information
• B.detailed contract inventory
• C.customer annual report and quarterly business reviews
• D.questions to validate the interpreted analytical data
• E.sales account plan

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